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Privacy Policy

We respect your privacy and comply with the Swiss Data Protection Act (DSG) and, where applicable, the GDPR.

1. Controller

Hotel Phoenix AG, Untere Wiestistrasse 11, 3920 Zermatt, Switzerland

2. Data we process

• Contact details if provided
• Server access logs (IP address, user agent, timestamps)
• Platform logs (uploads, downloads, messages, QR portal access)
• Payment data processed via Stripe (no card storage)

3. Purpose

• Providing the delidoo platform
• Secure document handover
• Security logging and troubleshooting
• Payment processing

4. Cookies & tracking

We use Google Analytics (IP anonymized), Google Search Console, and essential cookies.

5. Stripe

Payments are processed via Stripe. Privacy: stripe.com

6. Retention

Uploaded files are deleted automatically after 12 hours.

7. Data transfers

No transfer except hosting (cyon), payment processing (Stripe), or authorities if required by law.

8. Your rights

Right to access, correction, deletion and data portability where applicable.